Refund Policy

At USA Jacket, we value your trust and want every purchase to meet your expectations. If for any reason you’re not completely satisfied with your order, you may request a refund under the conditions outlined below.

Eligibility for Refunds

You may request a refund if:

  • The product is unused, unworn, and in its original packaging.
  • The refund request is made within 30 days of delivery.
  • The item is not customized or made-to-order (custom products are non-refundable).
  • All refunds are processed only after the returned item has been received and inspected by our quality assurance team.

Refund Process

  • Contact our support team at sales@usajacket.com with your order number and reason for refund.
  • Once approved, we’ll provide you with the return shipping address.
  • After receiving and inspecting the returned item, your refund will be processed within 5–7 business days to your original payment method.

Please note:

  • Return shipping costs are the customer’s responsibility

Damaged or Incorrect Items

  • If your order arrives damaged, defective, or not as described, contact us within 30 days of delivery. We’ll arrange a replacement or a full refund Return shipping costs are the customer’s responsibility

Late or Missing Refunds

If you haven’t received your refund after 7 business days:

  • First, check with your bank or payment provider — processing times may vary.
  • If you still don’t see the refund, please contact us at sales@usajacket.com, and we’ll assist right away.

Contact Information

Address: 549 W International Airport Rd. Anchorage, Alaska 99518
Email: sales@usajacket.com
Working Days/Hours: Online Store – Open 24/7
Customer Support: Mon–Sat, 9 AM – 6 PM (EST)

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