Return & Exchange Policy

We want you to shop with confidence. If your purchase doesn’t work out, our return process is simple and transparent.

Return Window

• We accept returns within 30 days from the date you received your order.

Eligibility for Returns

To be eligible for a return, the item must be:

• Unused and unworn
• In its original condition
• With all tags and packaging included
• Products can’t be exchanged or returned in case of a change of mind.

Please note: Customized or personalized items are not returnable.

Return Shipping Costs

• For all Returns (such as size issues or change of mind), customers are responsible for the return shipping cost.

Refund Method & Processing Time

• Refunds are issued to the original payment method only.
• Once we receive and inspect the returned item, refunds are processed within 5–7 business days.
• Original shipping charges are non-refundable, unless the mistake is from our side.

Exchanges

• Exchanges are available within 30 days for a different size, color, or product of equal value.
• Your exchange will be processed after the returned item is received and verified.
• customers are responsible for the return shipping cost

Damaged, Defective, or Incorrect Items

• If you receive an item that is damaged, defective, or not what you ordered, please contact us within 48 hours of delivery.
• We will arrange a replacement or a full refund.

How to Request a Return or Refund

Please contact our support team with your order details:

Email Us: sales@usajacket.com

Include:

• Your order number
• Reason for return
• Photos (if the item is damaged or incorrect)